Right of withdrawal
Pursuant to Decree no. 206/2005, the purchaser/customer has the right to withdraw from the purchase agreement within 14 days of receipt of the goods, without stating a reason and without incurring any penalty, by addressing a written declaration to that effect to WeineWolf - W.Ladurner srl in the form of an e-mail sent to firstname.lastname@example.org or a letter to WeineWolf - W.Ladurner srl, Via Pianizza di Sopra 58, I-39052 Caldaro BZ. The declaration of withdrawal must specify the individual products, with order numbers and dates, for which the customer wishes to take advantage of the right of withdrawal.
Template for declaration of withdrawal
To WeineWolf - W.Ladurner srl, Via Pianizza di Sopra 58, I-39052 Caldaro BZ
I hereby withdraw from the agreement for the purchase of the following goods: (provide list of products)
Date of receipt of the goods:
Customer’s name and address:
Signature of the customer (in case of written declaration):
In the case of legitimate use of the right of withdrawal, the customer must act without delay and within 14 days at the latest to return the purchased goods to the following address: WeineWolf - W.Ladurner srl, via Pianizza di Sopra 58, Caldaro BZ I-39052,
The cost of the return shipment shall be borne by the customer. That also applies where goods go missing or are damaged prior to or during shipment. In the case of legitimate use of the right of withdrawal by the customer, WeineWolf - W.Ladurner srl shall refund the corresponding payments already received. Such refunds will be made using the mode of payment employed by the customer to make the original payment. For such refunds, Weingut WeineWolf des Wolfgang Ladurner must first receive the returned products and verify that they are undamaged and in good condition. The customer will then receive confirmation that the goods are identical with the order sent and are undamaged, and the refund will be made as soon as possible and within 14 days from the date of the last e-mail sent at the latest.